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Customer Success Manager

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Stillingsopplysninger

Publisert
Referanse
428356
Arbeidssted
Lillestrøm
Ansettelsesform
fast
Sektor
Privat
Kontaktperson
Eirik Strandkleiv
Telefonnummer
99634396
E-post
eirik.strandkleiv@dfind.no
Søknadsfrist
Snarest
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Help customers succeed with secure, global IoT connectivity

At IXT, we connect the world’s IoT devices with secure, reliable, and scalable connectivity solutions. Our Customer Success Manager will play a key role in ensuring our customers maximise the value of our solutions, from onboarding to long-term success. As a dedicated customer success manager, you will lead the development of IXT’s customer experience, ensuring seamless implementation, proactive support, and customer growth across a range of industries.  What you’ll do
  • Own the customer journey – guide customers from onboarding to full adoption of IXT’s products.
  • Ensure a smooth onboarding experience, helping customers integrate our solutions with their existing IoT infrastructure.
  • Act as the primary point of contact for customer questions, training, and technical support.
  • Monitor customer health, identifying risks and opportunities for expansion.
  • Work cross-functionally with sales, product, and technical teams to improve the customer experience.
  • Provide proactive support, solving connectivity challenges and ensuring reliability.
  • Develop educational content such as FAQs, webinars, and training sessions to help customers use IXT’s services effectively.
  • Own HubSpot Service Hub, processes, optimising customer success processes, ticketing, and automation.
  • Leverage HubSpot CRM and automation to track customer engagement and drive retention.
 What we're looking for
  • Experience in customer success, account management, or technical support in a telecom, SaaS, or IoT-related industry.
  • Technical understanding of connectivity solutions (SIM, eSIM, VPNs, IoT platforms) is a plus.
  • Proactive and customer-focused mindset – you thrive on helping customers succeed.
  • Strong communication skills – you can explain complex solutions in a simple and engaging way.
  • Problem-solving approach – you enjoy tackling challenges and finding solutions.
  • Experience working with CRM tools (HubSpot, Salesforce, etc.) is an advantage.
 Why join IXT?
  • Shape the future of IoT connectivity – be part of a fast-growing company at the forefront of secure, global connectivity.
  • Ownership & impact – as the Customer Success Manager, you’ll have the opportunity to build and shape our customer success strategy.
  • Great team culture – join a highly skilled and driven team that values collaboration and innovation.

Om arbeidsgiver

XT is on a mission to transform the telecom industry. Our cutting-edge technology gives you seamless, global IoT coverage out of the box. Connect your IoT devices anywhere, instantly.