Customer Success Manager

Position Overview:

At IXT, we connect the world’s IoT devices with secure, reliable, and scalable connectivity solutions. Our Customer Success Manager will play a key role in ensuring our customers maximise the value of our solutions, from onboarding to long-term success. As a dedicated customer success manager, you will lead the development of IXT’s customer experience, ensuring seamless implementation, proactive support, and customer growth across a range of industries. 
 

Key responsibilities:

• Build, own and develop the customer journey – guide customers from onboarding to full adoption of IXT’s products.
• Ensure a smooth onboarding experience, helping customers integrate our solutions with their existing IoT infrastructure.
• Act as the primary point of contact for customer questions, training, and technical support.
• Monitor customer health, identifying risks and opportunities for expansion.
• Work cross-functionally with sales, marketing, product, and technical teams to improve the customer experience.
• Provide proactive support, solving connectivity challenges and ensuring reliability.
• Develop educational content such as FAQs, webinars, and training sessions to help customers use IXT’s services effectively.
• Own HubSpot Service Hub, processes, optimising customer success processes, ticketing, and automation.
• Leverage HubSpot CRM and automation to track customer engagement and drive retention. 

Qualifications:

• Experience in customer success, account management, or technical support in a telecom, SaaS, or IoT-related industry.
• Highly organised with a structured and proactive mindset. 
• Strong communication skills – you can explain complex solutions in a simple and engaging way.
• Problem-solving approach – you enjoy tackling challenges and finding solutions.
• Experience working with CRM tools (HubSpot, Salesforce, etc.) is an advantage.
• Technical understanding of connectivity solutions (SIM, eSIM, VPNs, IoT platforms) is a plus.

 What we offer:

• A high-impact role with significant responsibility and influence in a rapidly growing company
• Opportunities to work closely with decision-makers and shape IXT’s future.

• Shape the future of IoT connectivity – be part of a fast-growing company at the forefront of secure, global connectivity.
• Ownership & impact – as the Customer Success Manager, you’ll have the opportunity to build and shape our customer success strategy.
• Great team culture – join a highly skilled and driven team that values collaboration and innovation.
• A dynamic environment with an entrepreneurial spirit and a focus on fun at work.

How to Apply:

For more information, contact: Senior Advisor Leif Thoring: +47 913 68 810 or Senior Advisor Eirik Strandkleiv, +47 99 63 43 96

All inquiries are confidential, and applications are reviewed on a rolling basis.

Visit IXT to learn more about our products and vision.